Privacy Policy

Effective date: 12 August 2026

PT Payung Merah Nusantara, trading as Batumera (“Batumera”, “we”, “us”), respects your privacy and processes personal data in accordance with applicable Indonesian law, including Law No. 27 of 2022 concerning Personal Data Protection.

Information we may collect

Depending on how you interact with us, we may collect information such as:

• your name, contact details and booking information;

• information you provide through enquiries, reservations or communications;

• payment or transaction information;

• website and device information, including IP address, browser information, cookies and usage data;

• analytics and interaction data from our website, advertising, social-media or other digital platforms; and

• information made available to us when you connect with or use our services through third-party platforms.

How we use information

We may process personal data where permitted by law for purposes including:

• responding to enquiries and providing reservations or services;

• processing and administering transactions;

• operating, securing and improving our website and services;

• understanding website, marketing and social-media performance;

• communicating with customers;

• complying with legal obligations; and

• protecting our legitimate business interests and preventing misuse or fraud.

Where consent is required by law, we will rely on consent and you may withdraw it in accordance with applicable law.

Sharing and international processing

We may provide personal data to service providers and partners where reasonably necessary to operate our business, including booking, payment, hosting, analytics, communications and social-media providers, as well as professional advisers or public authorities where required or permitted by law.

Some service providers may process data outside Indonesia. Where applicable, such transfers will be handled in accordance with Indonesian data-protection requirements.

Retention and security

We retain personal data only for as long as reasonably necessary for the relevant purpose, legal or regulatory requirements, accounting, security or dispute resolution.

We take reasonable organisational and technical measures to protect personal data against unauthorised access, use, alteration, loss or disclosure.

Your rights

Subject to applicable law, you may request information about, access to, correction of, restriction of, withdrawal of consent for, or deletion of your personal data and exercise other rights available under Indonesian data-protection law.

Requests may be sent to batumerahkabinweb@gmail.com.

Cookies and analytics

Our website may use cookies and similar technologies, including third-party analytics services such as Google Analytics, to understand website usage and improve our services. Your browser may allow you to restrict or delete cookies.

Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page is the current version.

For privacy questions or requests, contact batumerahkabinweb@gmail.com.